Digitalization refers to the transition to a digital format. There is no exact definition of this concept, since the digitization of a business can be radically different based on a number of factors, such as its size, goals, and other factors.

Business digitization refers to the transformation of traditional analog processes, operations, and services into digital formats. It involves leveraging technology to streamline workflows, enhance efficiency, and improve customer experiences. Digitization encompasses various aspects, including data storage, communication, marketing, and transactional processes. Companies adopt digital solutions such as cloud computing, big data analytics, artificial intelligence, and automation to digitize their operations. This shift enables organizations to access real-time data insights, facilitate remote work, and innovate product/service delivery. Digitization fosters agility, scalability, and cost-effectiveness, enabling businesses to adapt swiftly to market changes and customer demands. Moreover, it promotes sustainability by reducing paper usage and minimizing environmental impact. Overall, business digitization empowers organizations to stay competitive in today's rapidly evolving digital landscape.